Privacy Policy

Last updated: 14 May 2025

1. Introduction

YouWear.ai is a web-based design-and-print service operated by DRAWDOTS LTD, Company No. 15084479 (“we,” “us,” “our”). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://youwear.ai or use any associated application or service (collectively, the "Service").

2. Information We Collect

We collect information in accordance with industry practices adopted by leading print-on-demand and creative platforms such as Printify, Printful, Canva and Midjourney.

2.1 Information You Provide Directly

• Account Details —name, email, password, billing address.
• Payment Details —cardholder name, last four digits, billing ZIP (processed by PCI-compliant third-party processors; we never store full card numbers).
• User Content —text prompts, reference images, AI-generated designs, support messages, reviews.

2.2 Information We Collect Automatically

• Usage Data —pages viewed, clicks, design iterations, referring URLs, date/time stamps, error logs.
• Device & Log Data —IP address, browser type, operating system, device IDs.
• Cookies & Similar Technologies —session and persistent cookies, pixels, and local storage for authentication, analytics and advertising.

2.3 Information from Third Parties

We may receive information about you from analytics providers (e.g. Google Analytics), social networks (e.g. Facebook Login), and print-fulfilment vendors who process your orders.

3. How We Use Your Information

• To create, manage and secure your account.
• To generate AI artwork, render product mock-ups and fulfil your orders.
• To process transactions and send order confirmations.
• To improve and personalise the Service, including training anonymised AI models.
• To provide customer support and respond to enquiries.
• For analytics, marketing and advertising (you may opt out—see Section 8).
• To comply with legal obligations and protect our legal rights.

4. Legal Bases (GDPR/UK GDPR)

We process personal data only where we have a lawful basis:

• Contract —to provide the Service and ship your order.
• Legitimate Interests —to improve, secure and market the Service.
• Consent —for optional email marketing or cookies.
• Legal Obligation —for accounting, tax and fraud-prevention purposes.

5. How We Share Information

We never sell your personal information. We disclose it only:

• To vetted print-on-demand manufacturers and logistics partners who produce and ship your garments.
• To payment processors for secure card transactions.
• To cloud hosting, analytics and customer-support vendors under confidentiality agreements.
• If required by law or to protect our rights, property or safety.
• In connection with a business transfer (e.g. merger, acquisition) with notice to you.

6. Cookies & Tracking Technologies

We use session and persistent cookies, pixels and local-storage objects to keep you logged-in, remember preferences, measure traffic and deliver personalised ads. You can disable cookies via your browser, but core site features may not function. See our separate Cookies Policy for details.

7. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes and enforce agreements. Inactive account data is archived within six months and deleted within six years, mirroring industry practice.

8. Your Privacy Choices & Rights

Account Settings. Update or delete your information in your dashboard.

Marketing Opt-Out. Click "unsubscribe" in any marketing email.

EU/UK Residents. You have rights of access, rectification, erasure, restriction, portability and objection. Contact us to exercise these rights.

California Residents. You may request disclosure or deletion of personal information and opt out of certain sharing under the CCPA/CPRA.

9. International Data Transfers

Your information may be transferred to—and processed in—countries outside your own (e.g. United States, EU, Australia). Where required, we use Standard Contractual Clauses or other safeguards recognised by the UK and EU.

10. Security

We implement administrative, technical and physical measures to protect personal data (encryption in transit, access controls, regular audits). No online service can guarantee absolute security, but we follow industry-standard best practices.

11. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe we have collected such data, please contact us for deletion.

12. Third-Party Sites & Services

Our Service may contain links to third-party sites (e.g. Facebook, payment gateways). We have no control over—and are not responsible for— their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Policy.

14. Contact Us

For questions or requests regarding this Policy, email privacy@youwear.ai or write to: